UserVoice Help Center

A great app needs a great customer service solution. Luckily, with the UserVoice SDK for Android apps you can have a robust, native, in-app customer service solution in a matter of minutes (and for free!). Effortlessly scale customer support and get the insight you need to reach 5 stars.CUT OUT ALL THE JUNK (EMAILS)An email composer, pre-filled with debug information, results in lots of blank emails from confused users hitting send when they meant to go back. Our contact form is friendlier experience that eliminates those blank requests clogging up your inbox.CUT YOUR SUPPORT LOAD IN HALFWith an in-app knowledge base and our Instant Answers technology, which intelligently suggests solutions to issues as users type out their message.GET THE INFORMATION TO ROUTE REQUESTS INTELLIGENTLYCustomize your contact form with custom questions and metadata to prioritize and route requests to the right folks on your team.GET USER DATA DIRECTLY FROM YOUR APP OR BACKENDPass in all the custom user metadata your heart, and support team, desires. Have a custom backend or CRM system? Custom gadgets give you a window into those systems directly alongside the issue at hand.CRASH AND DEVICE DATA FROM CRITTERCISMSimply install both UserVoice and Crittercism SDKs into your app and you’ll immediately know device info, any recent crashes, os version, app version, and more for every support request.KNOW WHAT’S IMPORTANT WITHOUT ALL THE LEG WORKDon’t respond to the same feedback over and over. Our unique way of collecting feedback means your users will do the hard work of identifying and voting up the feedback you should be paying attention to.TALK TO THOUSANDS A SINGLE CLICKResponding to feedback is an easy as getting it. With a single click you can publicly (or privately) message every user that wanted that great new feature you just added.USER IDENTITY INTEGRATION COULDN’T BE EASIERGrease the wheels by passing in the current user name and email. Don’t have that data? No worries, we’ll be sure to ask.COMPLETE CUSTOMIZATIONDon’t want feedback forums? No problem. Want to skip the portal page and link directly to the contact form? Can do. Design controls and multi-language support? Check. Want to go further? Fork our GitHub repo and customize to your heart’s content.